Cohesity experienced a major incident on April 30, 2026 affecting Cohesity Cloud Services Portal and Identity Management, lasting 21h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Cohesity Cloud Services PortalIdentity Management
Update timeline
- investigating Apr 30, 2026, 06:32 PM UTC
We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.
- identified Apr 30, 2026, 09:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 01, 2026, 04:20 PM UTC
A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.