Cohesity incident

Data Processing Delays - GlobalSearch Affected

Resolved after 2 days 6 hours, affecting Cohesity Cloud Services Portal, on September 22, 2026.

investigating Sep 22, 2026, 06:41 PM UTC

GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!

Started
Sep 22, 2026, 06:41 PM UTC
Resolved
Sep 25, 2026, 01:41 AM UTC
Duration
2d 6h
Detected by Pingoru
Sep 22, 2026, 06:41 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

  1. investigating Sep 22, 2026, 06:41 PM UTC

    GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!

  2. resolved Sep 25, 2026, 01:41 AM UTC

    This incident has been resolved. The sync is back to normal.

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