Resolved after 8 days 20 hours, affecting Data Protect delivered as a Service, on July 19, 2025.
We would like to inform our customers that Microsoft has confirmed the issue is resolved, and we are closely monitoring our metrics. We will continue to provide updates.
Affected components
Update timeline
- investigating Jul 19, 2025, 06:01 PM UTC
We want to inform our customers that Teams backups are experiencing intermittent failures due to a change on the Microsoft end. We are working internally to come up with a workaround while Microsoft addresses the core issue. We apologize for any inconvenience. We will continue to provide updates on the progress.
- investigating Jul 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2025, 03:06 AM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2025, 04:03 AM UTC
We are continuing to work on this issue and escalating it to Microsoft. We will provide more updates as we hear from Microsoft. We are also working to see if we can mitigate this issue from our end. We apologize for any inconvenience.
- investigating Jul 25, 2025, 06:09 AM UTC
We would like to inform our customers that Microsoft has confirmed the issue is resolved, and we are closely monitoring our metrics. We will continue to provide updates.
- resolved Jul 28, 2025, 02:20 PM UTC
This incident has been resolved.
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