Cohesity incident

Issues accessing the Helios service

Major Resolved View vendor source →

Cohesity experienced a major incident on November 18, 2025 affecting Cohesity Cloud Services Portal, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 10:20 PM UTC
Resolved
Nov 19, 2025, 05:03 AM UTC
Duration
6h 43m
Detected by Pingoru
Nov 18, 2025, 10:20 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

  1. investigating Nov 18, 2025, 10:20 PM UTC

    We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.

  2. monitoring Nov 18, 2025, 11:04 PM UTC

    Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.

  3. resolved Nov 19, 2025, 05:03 AM UTC

    This incident has been resolved.