Cohesity incident

Degraded performance in Helios management console

Minor Resolved View vendor source →

Cohesity experienced a minor incident on September 30, 2026 affecting Cohesity Cloud Services Portal, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 03:32 PM UTC
Resolved
Sep 30, 2026, 07:22 PM UTC
Duration
3h 49m
Detected by Pingoru
Sep 30, 2026, 03:32 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

  1. investigating Sep 30, 2026, 03:32 PM UTC

    We are investigating an issue affecting the Helios management console. Some customers may experience errors, slow page loads, or difficulty accessing certain UI features. Backup and recovery operations already running on your clusters are not expected to be affected. Our engineering team is actively working to identify the cause. There is no need to open a support case at this time; we will post updates here as more information becomes available.

  2. identified Sep 30, 2026, 04:14 PM UTC

    The issue has been identified and team is working on implementing the fix.

  3. monitoring Sep 30, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Sep 30, 2026, 07:22 PM UTC

    This incident has been resolved.