Cohesity Outage History

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Cohesity had 29 outages in the last 2 years totaling 21h 57m of downtime — averaging 1.2 incidents per month.

There were 29 Cohesity outages since June 7, 2024 totaling 21h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cohesity.com

Major July 19, 2024

Cohesity Cloud Service Data Protect Service

Detected by Pingoru
Jul 19, 2024, 01:14 AM UTC
Resolved
Jul 19, 2024, 05:41 AM UTC
Duration
4h 26m
Affected: Data Protect delivered as a Service
Timeline · 2 updates
  1. investigating Jul 19, 2024, 01:14 AM UTC

    We want to let our customer know that we are seeing an outage with one of our cloud vendors in the Central-US region. As a result of this the customers running their backups in the Azure Data plane are being impacted. We are closely working with the cloud vendor to understand the impact and progress on addressing the issue. We apologize for any inconvenience.

  2. resolved Jul 19, 2024, 05:41 AM UTC

    We want to let our customers know that the outage in Central-US region has been resolved by the Cloud vendor. Cohesity Cloud services have been operational since 7:30PM Pacific time. Cohesity cloud team continues to monitor the services, all backups and restores are functioning as normal. Please contact Cohesity Support in case you experience any issues.

Read the full incident report →

Major July 10, 2024

Cohesity Cloud Services reporting delays

Detected by Pingoru
Jul 10, 2024, 03:20 PM UTC
Resolved
Jul 10, 2024, 09:13 PM UTC
Duration
5h 53m
Affected: Cohesity Cloud Services Portal
Timeline · 5 updates
  1. investigating Jul 10, 2024, 03:20 PM UTC

    We want to let our customers know that we are seeing issues in our reporting services to deliver scheduled reports to our customers. We are aggressively working to resolve the issue. We apologize for any inconvenience and will be providing more updates to our customers as soon as possible.

  2. identified Jul 10, 2024, 06:26 PM UTC

    We want to let our customers know that we have identified the issue and rolling out a fix.

  3. monitoring Jul 10, 2024, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 10, 2024, 08:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 10, 2024, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 15, 2024

Login issues into Cohesity Cloud Services

Detected by Pingoru
Jun 15, 2024, 07:43 AM UTC
Resolved
Jun 15, 2024, 12:24 PM UTC
Duration
4h 40m
Affected: Cohesity Cloud Services PortalCohesity FortKnoxCohesity DataHawkSmart AssistantIdentity Management
Timeline · 4 updates
  1. investigating Jun 15, 2024, 07:43 AM UTC

    We want to let our customers know there is an issue while logging into Helios.cohesity.com. Customer integrated with their own SSO can continue to login to the service with out any issues. Customers can also continue to login from my.cohesity.com to access the Cohesity Cloud Services. We are aggressively working to resolve this issue. We apologize for any inconvenience.

  2. identified Jun 15, 2024, 08:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 15, 2024, 08:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 15, 2024, 12:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 7, 2024

Cohesity Cloud Services intermittent login issues.

Detected by Pingoru
Jun 07, 2024, 04:03 PM UTC
Resolved
Jun 07, 2024, 11:00 PM UTC
Duration
6h 57m
Affected: Cohesity Cloud Services PortalData Protect delivered as a ServiceCohesity FortKnoxCohesity DataHawkCohesity App StoreSmart Assistant
Timeline · 5 updates
  1. investigating Jun 07, 2024, 04:03 PM UTC

    We want to let out customers know that you might be are running in to an issues while logging into the service. We are aggressively working to resolve the issue. We apologize for any inconvenience.

  2. investigating Jun 07, 2024, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 07, 2024, 04:58 PM UTC

    We have identified the issue and have temporarily rolled out a work around and closely monitoring the situation. We will continue to update on the progress. We apologize for any inconvenience.

  4. monitoring Jun 07, 2024, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 07, 2024, 11:00 PM UTC

    The incident has ben solved. We can see all the metrics have turned to normal state. We really apologize for any inconvenience.

Read the full incident report →