CM.com incident

Mobile Service Cloud, Handover issues

Notice Resolved View vendor source →

CM.com experienced a notice incident on March 23, 2026 affecting Agent Inbox and Web Conversations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 01:44 PM UTC
Resolved
Mar 23, 2026, 01:44 PM UTC
Duration
—
Detected by Pingoru
Mar 23, 2026, 01:44 PM UTC

Affected components

Agent InboxWeb Conversations

Update timeline

  1. resolved Mar 23, 2026, 01:44 PM UTC

    Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.