CM.com incident

Mobile Service Cloud - Delays In/Outbound traffic

Minor Resolved View vendor source →

CM.com experienced a minor incident on January 27, 2026 affecting Agent Inbox and E-Mail and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 01:57 PM UTC
Resolved
Jan 27, 2026, 03:51 PM UTC
Duration
1h 54m
Detected by Pingoru
Jan 27, 2026, 01:57 PM UTC

Affected components

Agent InboxE-MailWebchat

Update timeline

  1. investigating Jan 27, 2026, 01:57 PM UTC

    We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.

  2. monitoring Jan 27, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results. AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.

  3. resolved Jan 27, 2026, 03:51 PM UTC

    This incident has been resolved.