CM.com experienced a critical incident on January 27, 2026 affecting HALO Voice and Inference, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 01:07 PM UTC
We're experiencing issues with HALO's voice channel at the moment. Intermittent connection issues for audio streams. We're currently investigating this issue.
- monitoring Jan 27, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 27, 2026, 01:29 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Jan 27, 2026, 01:57 PM UTC
Our inference providers are currently experiencing issues. As a result of this agent processing across all channels is experiencing outages. We're looking to resolve the issue as soon as possible
- investigating Jan 27, 2026, 02:09 PM UTC
We are continuing to investigate this issue.
- resolved Jan 27, 2026, 03:35 PM UTC
This incident has been resolved.