Service interruption Campaigns application

Update timeline

1. investigating Feb 06, 2026, 08:33 AM UTC

   we are currently investigating an issue with Campaigns application stuck on sending.

2. investigating Feb 06, 2026, 08:45 AM UTC

   We are continuing to investigate this issue.

3. resolved Feb 06, 2026, 08:45 AM UTC

   This incident has been resolved.

4. postmortem Feb 06, 2026, 09:54 AM UTC

   **Mobile Marketing Cloud – Delay in Message Delivery** We experienced issues with message delivery that began on Friday, February 6th, 2026, at 07:46 CET. Our team resolved the issue on the same day at 09:45 CET. Currently, all scheduled messages are sent, though some experienced slight delays. **Root Cause:** The issue occurred due to the database log disk becoming full, which caused a query to hang and prevented messages from being processed as expected. This resulted in delays in message delivery. Current Status: As of 09:45 CET on February 6th, 2026, the issue has been resolved. All queued messages have been successfully delivered. **Key Takeaways:** We’ve increased the disk size for the temporary database log may provide a short-term solution, we will continue to monitor the situation closely and investigate further if the issue reoccurs. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to improve our systems.