CM.com experienced a minor incident on January 29, 2026 affecting Agent Inbox, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Inbox
Update timeline
- investigating Jan 29, 2026, 12:46 PM UTC
We’ve identified a bug affecting customers who use the auto translations feature. Outgoing messages are currently not being translated into the customer’s language as expected. Our team is investigating the issue and working on a fix. An ETA will be shared as soon as it becomes available.
- resolved Jan 29, 2026, 02:19 PM UTC
The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.