CM.com incident

Ticketing - General Admission / Scan App experiencing an outage

Critical Resolved View vendor source →

CM.com experienced a critical incident on January 28, 2026 affecting Ticketing NXTGN and Scan app, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 03:02 PM UTC
Resolved
Jan 28, 2026, 03:43 PM UTC
Duration
40m
Detected by Pingoru
Jan 28, 2026, 03:02 PM UTC

Affected components

Ticketing NXTGNScan app

Update timeline

  1. investigating Jan 28, 2026, 03:02 PM UTC

    We are currently investigating an issue with our General admission dashboard/shop and Scan App. Customers may experience issues with loading the dashboard.

  2. investigating Jan 28, 2026, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2026, 03:09 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 28, 2026, 03:13 PM UTC

    The dashboard and shop are slowly starting to get back up and running

  5. monitoring Jan 28, 2026, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 28, 2026, 03:43 PM UTC

    This incident has been resolved.