[ZRH] API Degraded Performance

Update timeline

1. investigating Feb 17, 2026, 09:28 AM UTC

   CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

2. identified Feb 17, 2026, 03:03 PM UTC

   CloudSigma would like to inform you that we have identified a hardware-related issue that is impacting the API performance. Our team is actively working to resolve the problem and restore full API functionality as soon as possible. We will keep you updated on our progress, and thank you for your patience and understanding.

3. identified Feb 17, 2026, 09:42 PM UTC

   CloudSigma would like to inform you that our team continues working on the previously reported API performance degradation issue. We will provide further updates as progress is made. Thank you for your patience and understanding.

4. identified Feb 20, 2026, 08:26 AM UTC

   CloudSigma would like to inform you that we are still working on the previously reported API performance degradation issue. Once the solution is ready, we will schedule and announce a maintenance window to implement it and will notify customers in advance. We will provide further updates as we make progress. Thank you for your patience and understanding.

5. identified Feb 23, 2026, 09:08 AM UTC

   We would like to inform you that we have scheduled an emergency maintenance to resolve the underlying issue causing the API degraded performance. The maintenance is scheduled for 2026-02-23 at 19:00 UTC. We will inform you once the issue has been resolved and the maintenance has been completed.

6. resolved Feb 23, 2026, 09:53 PM UTC

   We would like to inform you that the emergency maintenance to resolve the underlying issue causing the API degraded performance has been completed successfully. After performing the relevant tests in the platform, we can confirm that the degraded performance we reported has been resolved. Thank you very much for your patience.