CloudSigma experienced a minor incident on April 29, 2026 affecting Riyadh Cloud, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 06:14 AM UTC
CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
- identified Apr 29, 2026, 06:24 AM UTC
CloudSigma would like to inform you that the WebApp availability issues in the Riyadh cloud location are related to a Cloudflare incident. There is no impact on any of the existing servers, drives, or networking. Only the WebPanels are affected by this incident. Please find the status page of Cloudflare:https://www.cloudflarestatus.com/incidents/yg4t0swj39fg
- resolved Apr 29, 2026, 12:10 PM UTC
CloudSigma would like to inform you that the issue affecting the login of our Riyadh cloud has been resolved.