CloudSigma experienced a minor incident on April 15, 2026 affecting Zürich Cloud and Geneva Cloud, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 06:28 AM UTC
CloudSigma would like to inform you that we are facing a performance issue with the API in the GVA & ZRH cloud locations. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
- identified Apr 15, 2026, 11:46 AM UTC
CloudSigma would like to inform you that the API performance issue in the ZRH cloud location has been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. We are still working on resolving a separate issue affecting the GVA location. We apologize for any inconvenience caused.
- resolved Apr 15, 2026, 01:56 PM UTC
CloudSigma would like to inform you that the API performance issues in the Zurich and Geneva cloud locations have now been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.