CloudSigma incident

[MTY] Degraded Network Performance

Minor Resolved View vendor source →

CloudSigma experienced a minor incident on November 26, 2025 affecting Monterrey Cloud, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 12:08 AM UTC
Resolved
Nov 26, 2025, 04:24 AM UTC
Duration
4h 15m
Detected by Pingoru
Nov 26, 2025, 12:08 AM UTC

Affected components

Monterrey Cloud

Update timeline

  1. investigating Nov 26, 2025, 12:08 AM UTC

    CloudSigma would like to inform you that we are currently experiencing degraded network performance in our Monterrey Cloud location due to an ISP issue. Our operations team is working to resolve the issue as soon as possible. Please accept our apologies for the inconvenience caused.

  2. monitoring Nov 26, 2025, 02:23 AM UTC

    CloudSigma would like to inform you that we switched the routing to our secondary ISP in our Monterrey Cloud location. The network performance is now back to normal and we are currently monitoring closely.

  3. resolved Nov 26, 2025, 04:24 AM UTC

    CloudSigma would like to inform you that the experienced degraded network performance in our Monterrey Cloud has been resolved. Please accept our apologies for the inconvenience caused!