Ciptex incident

Twilio - 5300 Errors on Singapore Client Edge

Notice Resolved View vendor source →

Ciptex experienced a notice incident on October 17, 2026, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 05:56 PM UTC
Resolved
Oct 17, 2026, 07:40 PM UTC
Duration
1h 43m
Detected by Pingoru
Oct 17, 2026, 05:56 PM UTC

Update timeline

  1. investigating Oct 17, 2026, 05:56 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. resolved Oct 17, 2026, 07:40 PM UTC

    Twilio are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events.