Ciptex incident

Twilio - Voice Call Post Dial Delay from a Subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to Multiple Networks in Multiple Countries

Minor Ongoing View vendor source →

Ciptex is currently experiencing a minor incident affecting Twilio PSTN and Twilio Voice, North America and 1 more component, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 15, 2026, 07:01 PM UTC
Resolved
Ongoing
Duration
● 8h 53m
Detected by Pingoru
Oct 15, 2026, 07:01 PM UTC

Affected components

Twilio PSTNTwilio Voice, North AmericaTwilio Voice, Latin AmericaTwilio Voice, APACTwilio Voice, EuropeTwilio Voice, Middle East & Africa

Update timeline

  1. investigating Oct 15, 2026, 07:01 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. identified Oct 15, 2026, 07:04 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 15, 2026, 07:35 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 3 hours or as soon as more information becomes available.

  4. monitoring Oct 15, 2026, 09:17 PM UTC

    Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 15, 2026, 10:10 PM UTC

    Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available