Ciptex experienced a minor incident on September 28, 2026 affecting Twilio Flex Application Platform, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Twilio Flex Application Platform
Update timeline
- investigating Sep 28, 2026, 07:58 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 28, 2026, 08:00 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating, and we will provide an update when we have more details.
- resolved Sep 28, 2026, 09:46 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.