Ciptex incident
Voice Call Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Germany
Ongoing since 08:39 AM UTC, affecting Twilio Voice, Europe.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Oct 27, 2026, 08:39 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 27, 2026, 08:40 AM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
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