Ciptex experienced a notice incident on September 15, 2026 affecting Twilio Group Rooms, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 03:42 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 15, 2026, 03:44 PM UTC
Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
- resolved Sep 15, 2026, 05:09 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.