Cint Outage History
Cint is up right nowPingoru has recorded 51 incidents for Cint: 12 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 10 of 744 (1%) |
| August 2026 | 2 | 12 of 744 (2%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Notice September 8, 2026 Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience 6h 28m Respondent Experience - Marketplace/ Cint Exchange
Started Sep 08, 2026, 03:00 AM UTC· resolved Sep 08, 2026, 09:28 AM UTC
- resolved Sep 08, 2026, 09:54 AM UTC
We experienced a period of degraded performance affecting the respondent experience. Between 2026/09/07 03:00 UTC and 2026/09/08 09:28 UTC, respondents may have encountered errors when redirecting back to suppliers, leading to higher-than-expected drop rates. This issue has been fully resolved, and systems are operating normally.
Minor August 25, 2026 Cint Platform Issue: Degradation of Email notification service 11h 42m Cint Exchange UI, Marketplace UI
Started Aug 25, 2026, 09:41 AM UTC· resolved Aug 25, 2026, 09:24 PM UTC
- investigating Aug 25, 2026, 09:41 AM UTC
We are currently investigating an issue where users are not receiving Cint Exchange and Marketplace account and project-level report emails. Please note that this incident is strictly limited to email notifications — our platform and all other services are fully operational and performing as expected.
- identified Aug 25, 2026, 12:17 PM UTC
We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
- monitoring Aug 25, 2026, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 09:24 PM UTC
After monitoring system stability over the last few hours, we can confirm the issue is resolved. Report generation and email delivery are functioning normally. If you continue to experience any problems, please contact our Support team.
Minor July 2, 2026 Cint Platform Issue: Cint Exchange - Unable to load Projects 9h 37m Cint Exchange UI
Started Jul 02, 2026, 09:52 AM UTC· resolved Jul 02, 2026, 07:30 PM UTC
- identified Jul 02, 2026, 09:52 AM UTC
We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.
- identified Jul 02, 2026, 02:02 PM UTC
We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
- identified Jul 02, 2026, 07:29 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 02, 2026, 07:30 PM UTC
This incident has been resolved.
Major April 28, 2026 Degraded status for Supply API (OTS) - Marketplace and Supply Link 22m Supplier Portal, Supply Link
Started Apr 28, 2026, 06:20 PM UTC· resolved Apr 28, 2026, 06:43 PM UTC
- investigating Apr 28, 2026, 06:20 PM UTC
We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.
- resolved Apr 28, 2026, 06:43 PM UTC
This incident has been resolved.
Minor February 19, 2026 Cint Platform Issue: Cint Exchange - Delay in displaying the newly created TG and its status change 2h 29m Cint Exchange UI, Cint Exchange Demand API
Started Feb 19, 2026, 03:12 PM UTC· resolved Feb 19, 2026, 05:41 PM UTC
- investigating Feb 19, 2026, 03:12 PM UTC
We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.
- monitoring Feb 19, 2026, 05:32 PM UTC
A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
- resolved Feb 19, 2026, 05:41 PM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.
Minor February 11, 2026 Cint Platform Issue: Unable to launch study in Lucid Measurement Study Creator 2h 13m Impact Measurement UI
Started Feb 11, 2026, 05:20 PM UTC· resolved Feb 11, 2026, 07:33 PM UTC
- identified Feb 11, 2026, 05:20 PM UTC
We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.
- monitoring Feb 11, 2026, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 07:33 PM UTC
This incident has been resolved.
Major January 21, 2026 Cint Platform Issue: Unable to access Cint Exchange and Unified Platform 3h 30m Cint Exchange UI, Cint Exchange Demand API
Started Jan 21, 2026, 09:06 PM UTC· resolved Jan 22, 2026, 12:36 AM UTC
- investigating Jan 21, 2026, 09:06 PM UTC
We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.
- resolved Jan 22, 2026, 12:36 AM UTC
This incident has been resolved.
Critical November 13, 2025 Cint Platform Issue: Lucid Measurement not loading 44m Impact Measurement API, Impact Measurement UI
Started Nov 13, 2025, 03:19 PM UTC· resolved Nov 13, 2025, 04:04 PM UTC
- investigating Nov 13, 2025, 03:19 PM UTC
We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.
- resolved Nov 13, 2025, 04:04 PM UTC
This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.
Major October 29, 2025 Cint Platform Issue: Access Platform not Accessible 11h 58m Access/Pro Login, Insight Exchange - Project Management Admin
Started Oct 29, 2025, 05:16 PM UTC· resolved Oct 30, 2025, 05:15 AM UTC
- investigating Oct 29, 2025, 05:16 PM UTC
We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.
- identified Oct 29, 2025, 05:31 PM UTC
The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.
- identified Oct 29, 2025, 05:33 PM UTC
The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.
- monitoring Oct 29, 2025, 09:39 PM UTC
Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.
- resolved Oct 30, 2025, 05:15 AM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )
Minor October 27, 2025 Cint Platform Issue: Impact Measurement - Brand Lift studies not Visualizing 1d 1h Impact Measurement UI
Started Oct 27, 2025, 07:23 PM UTC· resolved Oct 28, 2025, 08:25 PM UTC
- investigating Oct 27, 2025, 07:23 PM UTC
We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.
- identified Oct 27, 2025, 09:33 PM UTC
We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
- monitoring Oct 28, 2025, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 08:25 PM UTC
This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.
Minor October 20, 2025 Cint Platform Issue: Degraded Performance(Marketplace & Cint Exchange) 8h 28m Cint Exchange UI, Cint Exchange Demand API, Buyer API, Marketplace UI and 3 more
Started Oct 20, 2025, 06:02 PM UTC· resolved Oct 21, 2025, 02:31 AM UTC
- investigating Oct 20, 2025, 06:02 PM UTC
We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
- monitoring Oct 20, 2025, 09:38 PM UTC
The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
- resolved Oct 21, 2025, 02:31 AM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.
Critical October 20, 2025 Cint Platform Issue: Degraded Performance 38m Marketplace Login, Cint Exchange UI, Match, Cint Exchange Demand API and 7 more
Started Oct 20, 2025, 10:13 AM UTC· resolved Oct 20, 2025, 10:52 AM UTC
- monitoring Oct 20, 2025, 10:13 AM UTC
We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.
- monitoring Oct 20, 2025, 10:14 AM UTC
We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.
- monitoring Oct 20, 2025, 10:19 AM UTC
We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.
- resolved Oct 20, 2025, 10:52 AM UTC
The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.
Minor August 28, 2025 Cint Platform Issue: Degraded Performance of Marketplace UI and Marketplace API 1h 55m Marketplace Login, Marketplace UI, Marketplace API
Started Aug 28, 2025, 01:18 PM UTC· resolved Aug 28, 2025, 03:13 PM UTC
- investigating Aug 28, 2025, 01:18 PM UTC
We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
- monitoring Aug 28, 2025, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2025, 03:13 PM UTC
This incident has been resolved.
Minor July 14, 2025 Cint Platform Issue: Unable to access Cint Exchange 1h 4m
Started Jul 14, 2025, 01:31 PM UTC· resolved Jul 14, 2025, 02:35 PM UTC
- investigating Jul 14, 2025, 01:31 PM UTC
We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.
- monitoring Jul 14, 2025, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2025, 02:35 PM UTC
This incident has been resolved.
Minor July 8, 2025 Cint Platform Issue: Unable to view newly created projects/TGs and modify status of existing Target Groups - Cint Exchange 1h 20m
Started Jul 08, 2025, 09:42 PM UTC· resolved Jul 08, 2025, 11:03 PM UTC
- investigating Jul 08, 2025, 09:42 PM UTC
We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.
- monitoring Jul 08, 2025, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 11:03 PM UTC
This incident has been resolved.
Critical July 7, 2025 Cint Platform Issue: Marketplace Respondent Experience 49m Respondent Experience - Marketplace/ Cint Exchange
Started Jul 07, 2025, 12:03 PM UTC· resolved Jul 07, 2025, 12:53 PM UTC
- investigating Jul 07, 2025, 12:03 PM UTC
We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.
- monitoring Jul 07, 2025, 12:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 12:53 PM UTC
This incident has been resolved.
Major June 24, 2025 Cint Platform Incident: Login issue in Marketplace UI, Cint Exchange UI and Impact Measurement UI 5h 59m Impact Measurement UI, Marketplace UI
Started Jun 24, 2025, 04:22 PM UTC· resolved Jun 24, 2025, 10:21 PM UTC
- investigating Jun 24, 2025, 04:22 PM UTC
We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.
- investigating Jun 24, 2025, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2025, 07:08 PM UTC
We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.
- monitoring Jun 24, 2025, 09:05 PM UTC
A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.
- resolved Jun 24, 2025, 10:21 PM UTC
This incident has been resolved.
Minor June 14, 2025 Cint Platform Incident: Degraded Performance of Feed - Opportunities 1h 35m
Started Jun 14, 2025, 08:00 PM UTC· resolved Jun 14, 2025, 09:35 PM UTC
- resolved Jun 16, 2025, 02:33 PM UTC
We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.
Minor May 16, 2025 Cint Platform Issue: Unable to create and modify Target Group Cint Exchange 3h 30m
Started May 16, 2025, 10:37 AM UTC· resolved May 16, 2025, 02:07 PM UTC
- investigating May 16, 2025, 10:37 AM UTC
We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.
- monitoring May 16, 2025, 11:23 AM UTC
To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
- resolved May 16, 2025, 02:07 PM UTC
This issue has been resolved. Please contact our Support team if you're still experiencing problems.
Minor February 25, 2025 Cint Platform Issue: Unable to create Target Group Cint Exchange 52m
Started Feb 25, 2025, 09:01 AM UTC· resolved Feb 25, 2025, 09:54 AM UTC
- investigating Feb 25, 2025, 09:01 AM UTC
We are investigating an issue with the Cint Exchange where users are unable to create Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.
- monitoring Feb 25, 2025, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2025, 09:54 AM UTC
This incident has been resolved.
Notice January 20, 2025 Cint Platform Issue: Auto-fielding issue in Cint Exchange UI 1h 15m
Started Jan 20, 2025, 05:15 PM UTC· resolved Jan 20, 2025, 06:30 PM UTC
- resolved Jan 20, 2025, 06:33 PM UTC
We experienced a period of degraded performance in the Cint Exchange UI during which users may have experienced issues with the auto-pause and auto-launch of Target groups. This issue occurred between 2025/01/20 17:15 UTC and 2025/01/20 18:05 UTC and is now resolved.
Minor January 10, 2025 Cint Platform Issue: Cint Exchange UI Not Loading 1h 23m
Started Jan 10, 2025, 08:06 PM UTC· resolved Jan 10, 2025, 09:29 PM UTC
- investigating Jan 10, 2025, 08:06 PM UTC
We are investigating an issue with the Cint Exchange UI as per which that UI is not loading for some users and the loading operation is timing out. Clearing the cookies for the site exchange.cint.com or loading it in an incognito window solves the issue. Our team is working on some additional fixes for the same to ensure normal functionality and we will keep you posted with further updates.
- monitoring Jan 10, 2025, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 10, 2025, 09:29 PM UTC
This incident has been resolved.
Minor January 4, 2025 Cint Platform Issue: Degraded Performance of Marketplace UI, Cint Exchange, Marketplace API, and Respondent Experience 54m Marketplace UI, Supplier Portal, Marketplace API, Respondent Experience - Marketplace/ Cint Exchange
Started Jan 04, 2025, 04:07 PM UTC· resolved Jan 04, 2025, 05:01 PM UTC
- investigating Jan 04, 2025, 04:07 PM UTC
We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as checking project details, new survey creation, survey cloning and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
- monitoring Jan 04, 2025, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 04, 2025, 05:01 PM UTC
This incident has been resolved.
Minor December 13, 2024 Cint Platform Incident: Degraded Performance Respondent Experience (Access and Access Pro) 2h 49m Match, Respondent Experience - Access/Pro
Started Dec 13, 2024, 09:55 AM UTC· resolved Dec 13, 2024, 12:44 PM UTC
- investigating Dec 13, 2024, 09:55 AM UTC
We are investigating reports of degraded performance of the Respondent Experience in Access and Access Pro. Respondents may experience errors or increased load times while attempting to access surveys. Users might also encounter errors while attempting to test surveys.
- investigating Dec 13, 2024, 12:05 PM UTC
We are continuing to investigate this issue and are actively working towards a feasible solution for the same.
- monitoring Dec 13, 2024, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 12:44 PM UTC
This incident has been resolved.
Minor November 15, 2024 Cint Platform Issue: Marketplace UI & Cint Exchange 1h 10m Marketplace UI
Started Nov 15, 2024, 05:58 PM UTC· resolved Nov 15, 2024, 07:08 PM UTC
- investigating Nov 15, 2024, 05:58 PM UTC
We are investigating reports of errors in question searching in Reach (Bid Tool) and Profiling feature of Cint Exchange. Users of the components impacted may have issues with adding questions to a feasibility search or to a new Target Group in Cint Exchange.
- resolved Nov 15, 2024, 07:08 PM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.