Cint incident
Cint Platform Issue: Impact Measurement - Brand Lift studies not Visualizing
Cint experienced a minor incident on October 27, 2025 affecting Impact Measurement UI, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 07:23 PM UTC
We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.
- identified Oct 27, 2025, 09:33 PM UTC
We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
- monitoring Oct 28, 2025, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 08:25 PM UTC
This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.