Cint incident

Cint Platform Issue: Lucid Measurement not loading

Critical Resolved View vendor source →

Cint experienced a critical incident on November 13, 2025 affecting Impact Measurement API and Impact Measurement UI, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 03:19 PM UTC
Resolved
Nov 13, 2025, 04:04 PM UTC
Duration
44m
Detected by Pingoru
Nov 13, 2025, 03:19 PM UTC

Affected components

Impact Measurement APIImpact Measurement UI

Update timeline

  1. investigating Nov 13, 2025, 03:19 PM UTC

    We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

  2. resolved Nov 13, 2025, 04:04 PM UTC

    This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.