Cint incident
Cint Platform Issue: Degraded Performance(Marketplace & Cint Exchange)
Cint experienced a minor incident on October 20, 2025 affecting Cint Exchange UI and Cint Exchange API and 1 more component, lasting 8h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:02 PM UTC
We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
- monitoring Oct 20, 2025, 09:38 PM UTC
The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
- resolved Oct 21, 2025, 02:31 AM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.