Cint incident

Cint Platform Issue: Degraded Performance

Critical Resolved View vendor source →

Cint experienced a critical incident on October 20, 2025 affecting Marketplace Login and Cint Exchange UI and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:13 AM UTC
Resolved
Oct 20, 2025, 10:52 AM UTC
Duration
38m
Detected by Pingoru
Oct 20, 2025, 10:13 AM UTC

Affected components

Marketplace LoginCint Exchange UISurvey RouterCint Exchange APIBuyer APIMarketplace UISupply API (OTS) - MarketplaceMarketplace APISupply LinkRespondent Experience - Marketplace

Update timeline

  1. monitoring Oct 20, 2025, 10:13 AM UTC

    We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

  2. monitoring Oct 20, 2025, 10:14 AM UTC

    We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

  3. monitoring Oct 20, 2025, 10:19 AM UTC

    We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

  4. resolved Oct 20, 2025, 10:52 AM UTC

    The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.