Cint Outage History

We are investigating an issue that has impacted the Marketplace Respondent Experience. Some respondents may experience errors when taking surveys and some Marketplace users may encounter errors when testing the respondent flow.

We are continuing to investigate this issue.

We are currently experiencing delays in processing reconciliations for our Marketplace UI surveys due to a backlog of requests in our queue. Our team is actively working to resolve this issue and expedite the processing and we will keep you updated as we make progress.

We are investigating reports of increased errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience. Engineering is aware and actively investigating both root causes and a forward path. We will continue to provide updates when new information is available.

We are currently investigating a latency issue with API-created Projects. Users of the affected components might see a delay/ unable to launch surveys via API. The impact is only restricted to projects created using API and API clients.

The Latency time has improved, and we will continue to monitor it to ensure performance stability. We will continue to provide updates when new information is available. Feel free to contact the support team and your account representatives for any assistance or questions.

We are working on a fix to mitigate the issue and are continuing to investigate. We will keep you posted.

We're still working on resolving the issue, processing the backlog of projects for the buyer API and monitoring the issue closely to prevent any additional impact. Recovery is expected to continue through tomorrow, and projects are slowly being processed and achieving completes.

Our backlog continues to process at a rate that should bring us to recovery by Saturday afternoon UTC. We will continue to monitor through the weekend to avoid any additional impact.

We are investigating an issue that has impacted the Cint Exchange Feed (formerly known as On-time Supply) product for Marketplace API Supply Partners and Supply Link product for Marketplace Link Supply Partners. Affected users of these components may experience data delays in propagation of surveys over these products.

We are currently investigating an issue of data delay in Marketplace reporting for survey level reports and account level reports mainly related to respondent session information. Users of the affected components might see a delay in the latest data to be reflected in reporting as some of the data is still being processed. This issue does not impact the respondent experience. The impact is only of the delay in the data being recorded in Marketplace reports.

We are investigating reports of increased load times and errors when navigating the Marketplace UI and making requests to the Marketplace API. Users of the components impacted may experience slowness when navigating the survey dashboard or viewing and making updates to surveys.

We’re investigating reports of answer options not being visible for some qualifications while attempting to add them to surveys. Affected users might not see all or some answer options for some qualifications that they are attempting to add to surveys.

We are investigating reports of degraded performance with the Supply API that may impact Quota overfilling with surveys. If you have updated quotas recently this may result in overfilling. This issue is affecting the Respondent Experience.