Cint incident
Cint Platform Issue: Degradation of Email notification service
Cint experienced a minor incident on August 25, 2026 affecting Cint Exchange UI and Marketplace UI, lasting 11h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 09:41 AM UTC
We are currently investigating an issue where users are not receiving Cint Exchange and Marketplace account and project-level report emails. Please note that this incident is strictly limited to email notifications — our platform and all other services are fully operational and performing as expected.
- identified Aug 25, 2026, 12:17 PM UTC
We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
- monitoring Aug 25, 2026, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 09:24 PM UTC
After monitoring system stability over the last few hours, we can confirm the issue is resolved. Report generation and email delivery are functioning normally. If you continue to experience any problems, please contact our Support team.