- Detected by Pingoru
- Sep 13, 2026, 10:50 PM UTC
- Resolved
- Sep 14, 2026, 02:16 AM UTC
- Duration
- 3h 26m
Affected: Cin7 Core (Core: Cloud (dearsystems.com))
Timeline · 5 updates
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investigating Sep 13, 2026, 10:50 PM UTC
We are currently investigating this incident.
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identified Sep 13, 2026, 11:59 PM UTC
We are continuing to work on a fix for this incident.
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identified Sep 14, 2026, 01:13 AM UTC
A fix is in deployment for Cin7 Core to address the ongoing issues.
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monitoring Sep 14, 2026, 01:42 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Sep 14, 2026, 02:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2026, 05:14 PM UTC
- Resolved
- Sep 16, 2026, 09:05 PM UTC
- Duration
- 6d 3h
Affected: 3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API)
Timeline · 6 updates
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identified Sep 10, 2026, 05:14 PM UTC
We are working on a fix for this incident.
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identified Sep 11, 2026, 09:08 AM UTC
We are continuing to work on a fix for this incident.
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identified Sep 12, 2026, 03:50 AM UTC
We’ve prepared a fix for this and it’s scheduled to go out with this weekend’s release.
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monitoring Sep 13, 2026, 09:59 AM UTC
We implemented a fix and are currently monitoring the result.
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monitoring Sep 14, 2026, 05:32 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Sep 16, 2026, 09:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 12:58 AM UTC
- Resolved
- Sep 03, 2026, 11:17 PM UTC
- Duration
- 22h 19m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 4 updates
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investigating Sep 03, 2026, 12:58 AM UTC
We are currently investigating an issue where manual syncs for QuickBooks Online (QBO) and Xero may appear stuck on "Starting synchronisation" or fail to complete. Our engineering team is actively working on a resolution.
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identified Sep 03, 2026, 02:10 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Sep 03, 2026, 02:36 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Sep 03, 2026, 11:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 10:31 PM UTC
- Resolved
- Sep 02, 2026, 12:45 AM UTC
- Duration
- 2h 13m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 1 update
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investigating Sep 01, 2026, 10:31 PM UTC
We're aware that the Integrations and QuickBooks settings pages may be loading slowly or timing out for some users. We are currently investigating this incident.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 09:44 PM UTC
- Resolved
- Sep 02, 2026, 12:39 AM UTC
- Duration
- 2h 54m
Affected: Cin7 Core (Core: 3rd Party Integrations)Cin7 Omni (Omni: 3rd Party Integrations)
Timeline · 2 updates
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identified Sep 01, 2026, 09:44 PM UTC
Intuit is currently experiencing an outage, which may cause disruptions to QuickBooks Online (QBO) sync and settings for some accounts.
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identified Sep 02, 2026, 12:39 AM UTC
We're aware that the Integrations and QuickBooks settings pages may be loading slowly or timing out for some users. This is related to the Intuit QuickBooks outage. We will keep you posted on any updates.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 02:32 AM UTC
- Resolved
- Aug 19, 2026, 04:15 AM UTC
- Duration
- 1h 42m
Affected: 3rd Party Integrations (Google Cloud Platform → Cloud Filestore)
Timeline · 3 updates
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investigating Aug 19, 2026, 02:32 AM UTC
We are currently investigating an issue where users receive an error when attempting to attach files to Omni Google Drive.
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monitoring Aug 19, 2026, 03:40 AM UTC
Google Drive is now back online. We will continue to monitor this.
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resolved Aug 19, 2026, 04:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 11:53 PM UTC
- Resolved
- Aug 05, 2026, 05:01 PM UTC
- Duration
- 1d 17h
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 4 updates
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identified Aug 03, 2026, 11:53 PM UTC
Etsy recently made changes to their API on 29 July 2026, specifically deprecating some parameters, which has impacted our integration's order download, stock update, and product linking functionality. We're actively working on accommodating these changes to restore full functionality.
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identified Aug 05, 2026, 03:55 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Aug 05, 2026, 12:39 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Aug 05, 2026, 05:01 PM UTC
This incident has been resolved. Please run a backdated manual order download action to bring in any missed orders during the downtime.
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 09:00 PM UTC
- Resolved
- Jul 31, 2026, 01:31 AM UTC
- Duration
- 4d 4h
Affected: Cin7 Omni (Omni: API)
Timeline · 2 updates
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monitoring Jul 26, 2026, 09:00 PM UTC
We've recently updated our Cin7 API to better align with API standards. However, these changes included strict request validation, which affected some integrations. We are updating our Cin7 API to restore some of the previous validation behavior to minimize disruption. No action is required on your end.
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resolved Jul 31, 2026, 01:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 11:05 AM UTC
- Resolved
- Jul 26, 2026, 02:24 PM UTC
- Duration
- 3h 18m
Affected: Cin7 Core (Core: Cloud (dearsystems.com))
Timeline · 4 updates
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investigating Jul 26, 2026, 11:05 AM UTC
Users are unable to generate Reports, with the report failing and returning a generic [ASP.NET](http://ASP.NET) "Server Error in '/' Application" runtime error.
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identified Jul 26, 2026, 11:31 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Jul 26, 2026, 12:39 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jul 26, 2026, 02:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 01:48 AM UTC
- Resolved
- Jul 07, 2026, 02:31 AM UTC
- Duration
- 42m
Affected: Cin7 Core (Core: Cloud (dearsystems.com))
Timeline · 4 updates
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investigating Jul 07, 2026, 01:48 AM UTC
We are investigating an issue causing "503 Service Unavailable" errors on the reports page.
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identified Jul 07, 2026, 02:08 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Jul 07, 2026, 02:13 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jul 07, 2026, 02:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 02:18 AM UTC
- Resolved
- Jun 30, 2026, 03:22 AM UTC
- Duration
- 1h 4m
Affected: Cin7 Omni (Omni: Help Center)
Timeline · 4 updates
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investigating Jun 30, 2026, 02:18 AM UTC
We are currently investigating an issue with the login process on our Omni Help Website. Users attempting to log in to view their support tickets are currently being incorrectly redirected to the main Cin7 website.
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identified Jun 30, 2026, 02:56 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Jun 30, 2026, 03:09 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 30, 2026, 03:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 28, 2026, 10:41 PM UTC
- Resolved
- Jun 28, 2026, 11:13 PM UTC
- Duration
- 32m
Affected: Cin7 Omni (Omni: Reports and Insights)
Timeline · 3 updates
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investigating Jun 28, 2026, 10:41 PM UTC
We are currently investigating this incident.
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monitoring Jun 28, 2026, 10:58 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 28, 2026, 11:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 10:33 PM UTC
- Resolved
- Jun 26, 2026, 03:36 AM UTC
- Duration
- 5h 3m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 6 updates
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investigating Jun 25, 2026, 10:33 PM UTC
We are investigating a technical issue affecting the Walmart integration page on Cin7 Core. Users may see an "Unhandled error" and will temporarily be unable to download or fulfill orders.
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identified Jun 25, 2026, 11:57 PM UTC
We are continuing to work on a fix for this incident.
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identified Jun 26, 2026, 01:25 AM UTC
We've identified the root cause. We're building a fix to be rolled out soon.
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monitoring Jun 26, 2026, 02:41 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 26, 2026, 03:36 AM UTC
This incident has been resolved.
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resolved Jun 26, 2026, 03:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 12:34 AM UTC
- Resolved
- Jun 16, 2026, 01:34 AM UTC
- Duration
- 59m
Affected: Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))
Timeline · 3 updates
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investigating Jun 16, 2026, 12:34 AM UTC
We are currently investigating this incident.
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monitoring Jun 16, 2026, 01:11 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 16, 2026, 01:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 09:27 AM UTC
- Resolved
- Jun 16, 2026, 03:12 AM UTC
- Duration
- 1d 17h
Affected: Cin7 Core (Core: B2B Portal)
Timeline · 3 updates
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investigating Jun 14, 2026, 09:27 AM UTC
Users are reporting that the B2B Portal is failing to load and eventually displays a **"This site can't be reached"** error.
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monitoring Jun 14, 2026, 01:12 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 16, 2026, 03:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 12:18 AM UTC
- Resolved
- Jun 08, 2026, 03:44 AM UTC
- Duration
- 3h 25m
Affected: Cin7 Core (Core: Cloud (dearsystems.com))
Timeline · 3 updates
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investigating Jun 08, 2026, 12:18 AM UTC
We are investigating intermittent reports of "Our Servers are busy at the moment" errors in Cin7 Core.
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monitoring Jun 08, 2026, 01:55 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 08, 2026, 03:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 03:29 AM UTC
- Resolved
- Jun 14, 2026, 09:18 AM UTC
- Duration
- 10d 5h
Affected: Cin7 Core (Core: Cloud (dearsystems.com))
Timeline · 3 updates
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investigating Jun 04, 2026, 03:29 AM UTC
We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.
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monitoring Jun 04, 2026, 05:08 AM UTC
We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.
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monitoring Jun 05, 2026, 04:04 AM UTC
We are continuing to monitor the incident.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 07:55 PM UTC
- Resolved
- Jun 02, 2026, 11:10 PM UTC
- Duration
- 3h 15m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 3 updates
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investigating Jun 02, 2026, 07:55 PM UTC
Customers get an "Invalid Stripe API version". This is permissions related and we are working with Stripe to resolve it.
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monitoring Jun 02, 2026, 09:06 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 02, 2026, 11:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 11:25 PM UTC
- Resolved
- Jun 02, 2026, 08:13 AM UTC
- Duration
- 8h 47m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 3 updates
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investigating Jun 01, 2026, 11:25 PM UTC
We are currently investigating this incident.
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monitoring Jun 02, 2026, 06:46 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 02, 2026, 08:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 08:47 PM UTC
- Resolved
- Jun 02, 2026, 02:14 AM UTC
- Duration
- 5h 27m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 4 updates
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investigating Jun 01, 2026, 08:47 PM UTC
Some Cin7 Pay merchants using Core may experience errors when accessing embedded payment components or processing payments directly within the Sales module. Payments initiated through document templates (quotes, orders, invoices) and the B2B Portal continue to process normally. We have escalated the issue to Stripe, who is actively working on a resolution. We will provide updates as they become available.
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identified Jun 01, 2026, 09:21 PM UTC
We are continuing to work on a fix for this incident with our payment partner Stripe. This incident is also impacting new sign-ups and payments from document templates.
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monitoring Jun 01, 2026, 11:05 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 02, 2026, 02:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 08:47 PM UTC
- Resolved
- Jun 02, 2026, 07:29 PM UTC
- Duration
- 4d 22h
Affected: Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API)Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Website www.cin7.comCin7 Core (Core: Warehouse Management (WMS))Cin7 Omni (Omni: Reports and Insights)Cin7 Core (Core: Point of Sale (POS))Cin7 Omni (Omni: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Omni (Omni: Payment Portal)Cin7 Omni (Omni: Warehouse Management (WMS))Cin7 Core (Core: API)Cin7 Omni (Omni: B2B Portal)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Omni (Omni: API)Cin7 Omni (Omni: Identity Server)Cin7 Omni (Omni: 3rd Party Integrations)Cin7 Omni (Omni: Help Center)3rd Party Integrations (Neto)Cin7 Foresight AICin7 Core (Core: 2FA)
Timeline · 5 updates
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investigating May 28, 2026, 08:47 PM UTC
We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.
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monitoring May 29, 2026, 12:38 AM UTC
We have implemented a fix and are currently monitoring the result. Emails should now start sending again.
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monitoring May 31, 2026, 09:30 PM UTC
While the fix has ensured that emails are flowing normally, "send from/reply to" custom domains will not work until a further fix is implemented. Meanwhile, in order to send emails currently, you need to change your [Send emails from settings](https://help.core.cin7.com/hc/en-us/articles/9034490726415-Introduction-to-document-and-email-templates#heading-7). This will change the **From** field to a Cin7/Dear email address; 1. Select **Settings** from the main menu, then **General settings**. 2. Go to the **Organization** section. 3. Look for setting **Send emails from** and select an available option: * Company's billing contact (sent from the system) * Currently logged-in user (sent from the system) We apologize for any inconvenience and will update here when this issue is fully resolved.
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identified May 31, 2026, 09:53 PM UTC
We are continuing to work on a fix for enabling customers to use the send from functionality.
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resolved Jun 02, 2026, 07:29 PM UTC
We have implemented a fix and have confirmed that email delivery and send from / reply to functionality is now fully restored. Thank you for your patience while we worked on this.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 09:41 PM UTC
- Resolved
- Jun 02, 2026, 07:52 PM UTC
- Duration
- 5d 22h
Affected: Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)
Timeline · 6 updates
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identified May 27, 2026, 09:41 PM UTC
A fix is being worked on for this issue.
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identified May 27, 2026, 09:49 PM UTC
As a temporary workaround, please update the tax type on the **“Exempt Sale”** rule to **“Tax on Sales.”** To help prevent this setting from reverting before the fix is released, we recommend reducing the frequency of Xero syncs where possible. If auto-sync is enabled, consider temporarily disabling it and using manual syncs only. Please note that running a sync may reset the tax type setting. If this occurs, you’ll need to reapply the change before creating any additional sales orders.
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identified May 28, 2026, 12:09 PM UTC
We are continuing to work on a fix for this incident.
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identified May 31, 2026, 09:40 PM UTC
We are continuing to work on a fix for this issue.; Meanwhile there is a workaround for customers where the tax type can be changed to "Tax on Sales" and by reducing the frequency of syncs with Xero, ideally via manual sync at longer intervals to avoid the tax type being over-ridden by Xero
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monitoring Jun 01, 2026, 01:14 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 02, 2026, 07:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 01:55 AM UTC
- Resolved
- May 22, 2026, 02:29 AM UTC
- Duration
- 34m
Affected: Cin7 Omni (Omni: B2B Portal)
Timeline · 2 updates
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investigating May 22, 2026, 01:55 AM UTC
We are investigating an issue where customer first and last names are missing from the delivery address on B2B orders.
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resolved May 22, 2026, 02:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 02:36 AM UTC
- Resolved
- May 18, 2026, 07:25 AM UTC
- Duration
- 4d 4h
Affected: Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)
Timeline · 3 updates
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investigating May 14, 2026, 02:36 AM UTC
We are investigating technical errors affecting product listings for Magento. Users may see 'runtime' or 'index out of bounds' errors during the listing process. Our team is working on a fix
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identified May 15, 2026, 08:08 AM UTC
We’ve completed work on a fix for this issue, and it is scheduled to be included in this weekend’s release.
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resolved May 18, 2026, 07:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 04:00 AM UTC
- Resolved
- May 13, 2026, 11:36 PM UTC
- Duration
- 19h 36m
Affected: Cin7 Core (Core: 3rd Party Integrations)
Timeline · 3 updates
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identified May 13, 2026, 04:00 AM UTC
Customers are currently unable to list products to Magento and Amazon Seller from the integration screen due to the following runtime error: "Could not load file or assembly 'Ben.Demystifier, Version=0.4.0.0, Culture=neutral, PublicKeyToken=a6d206e05440431a' or one of its dependencies. The system cannot find the file specified."
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monitoring May 13, 2026, 10:01 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 13, 2026, 11:36 PM UTC
This incident has been resolved.
Read the full incident report →
