Cin7 incident

Cin7 Omni: Emails from Sales, Quotes, Purchase Orders, and Credit Notes not sending.

Major Resolved

Cin7 experienced a major incident on October 11, 2026 affecting Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com)), lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 10:43 PM UTC
Resolved
Oct 12, 2026, 01:29 AM UTC
Duration
2h 46m
Detected by Pingoru
Oct 11, 2026, 10:43 PM UTC

Affected components

Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))

Update timeline

  1. investigating Oct 11, 2026, 10:43 PM UTC

    We are currently investigating this incident.

  2. identified Oct 11, 2026, 11:48 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Oct 12, 2026, 12:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Oct 12, 2026, 01:29 AM UTC

    This incident has been resolved.