Is Cin7 down?

Last checked just now
Current status
Cin7 has degraded performance

Active incident: Reports Module - Reports Stuck on "Initializing", Become Un…

Official status page: https://status.cin7.com · Polled every 5 minutes · 39 components tracked

Cin7 is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Cin7 status, recent outages, and incident history — pulled directly from Cin7's official status page at https://status.cin7.com every 5 minutes. Pingoru tracks 39 Cin7 services and has captured 22 incidents in the last 90 days (94.36% uptime). Get email, Slack, Discord, or webhook alerts the moment Cin7 reports a new incident — free for 5 monitors, no credit card.

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Cin7 uptime 94.36% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 9d 15h
    Started Jun 04, 2026, 03:29 AM UTC
    Core: Cloud (dearsystems.com)
    Timeline · 3 updates
    • investigating · Jun 04, 2026, 03:29 AM UTC

      We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.

    • monitoring · Jun 04, 2026, 05:08 AM UTC

      We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.

    • monitoring · Jun 05, 2026, 04:04 AM UTC

      We are continuing to monitor the incident.

    Latest: We are continuing to monitor the incident.

Recent outages & incidents

Past 90 days
  1. Resolved 3h 25m
    Started Jun 08, 2026, 12:18 AM UTC · Resolved Jun 08, 2026, 03:44 AM UTC
    Core: Cloud (dearsystems.com)
    Timeline · 3 updates
    • investigating · Jun 08, 2026, 12:18 AM UTC

      We are investigating intermittent reports of "Our Servers are busy at the moment" errors in Cin7 Core.

    • monitoring · Jun 08, 2026, 01:55 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Jun 08, 2026, 03:44 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 3h 15m
    Started Jun 02, 2026, 07:55 PM UTC · Resolved Jun 02, 2026, 11:10 PM UTC
    Core: 3rd Party Integrations
    Timeline · 3 updates
    • investigating · Jun 02, 2026, 07:55 PM UTC

      Customers get an "Invalid Stripe API version". This is permissions related and we are working with Stripe to resolve it.

    • monitoring · Jun 02, 2026, 09:06 PM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Jun 02, 2026, 11:10 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 8h 47m
    Started Jun 01, 2026, 11:25 PM UTC · Resolved Jun 02, 2026, 08:13 AM UTC
    Core: 3rd Party Integrations
    Timeline · 3 updates
    • investigating · Jun 01, 2026, 11:25 PM UTC

      We are currently investigating this incident.

    • monitoring · Jun 02, 2026, 06:46 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Jun 02, 2026, 08:13 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 5h 27m
    Started Jun 01, 2026, 08:47 PM UTC · Resolved Jun 02, 2026, 02:14 AM UTC
    Core: 3rd Party Integrations
    Timeline · 4 updates
    • investigating · Jun 01, 2026, 08:47 PM UTC

      Some Cin7 Pay merchants using Core may experience errors when accessing embedded payment components or processing payments directly within the Sales module. Payments initiated through document templates (quotes, orders, invoices) and the B2B Portal continue to process normally. We have escalated the issue to Stripe, who is actively working on a resolution. We will provide updates as they become available.

    • identified · Jun 01, 2026, 09:21 PM UTC

      We are continuing to work on a fix for this incident with our payment partner Stripe. This incident is also impacting new sign-ups and payments from document templates.

    • monitoring · Jun 01, 2026, 11:05 PM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Jun 02, 2026, 02:14 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 19h 11m
    Started Jun 01, 2026, 01:59 AM UTC · Resolved Jun 01, 2026, 09:11 PM UTC
    Core: Cloud (dearsystems.com)
    Timeline · 3 updates
    • investigating · Jun 01, 2026, 01:59 AM UTC

      We are investigating intermittent reports of "Our Servers are Busy at the moment" errors in Cin7 Core.

    • monitoring · Jun 01, 2026, 06:22 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Jun 01, 2026, 09:11 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Cin7 outage history

8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Cin7 outage history →

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Outage history

Past 90 days · 13 incidents View full outage history →