Cin7 incident

Cin7 Core: Etsy integration order download, stock update & product linking impacted

Minor Resolved

Cin7 experienced a minor incident on August 3, 2026 affecting Cin7 Core (Core: 3rd Party Integrations), lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 11:53 PM UTC
Resolved
Aug 05, 2026, 05:01 PM UTC
Duration
1d 17h
Detected by Pingoru
Aug 03, 2026, 11:53 PM UTC

Affected components

Cin7 Core (Core: 3rd Party Integrations)

Update timeline

  1. identified Aug 03, 2026, 11:53 PM UTC

    Etsy recently made changes to their API on 29 July 2026, specifically deprecating some parameters, which has impacted our integration's order download, stock update, and product linking functionality. We're actively working on accommodating these changes to restore full functionality.

  2. identified Aug 05, 2026, 03:55 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Aug 05, 2026, 12:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 05, 2026, 05:01 PM UTC

    This incident has been resolved. Please run a backdated manual order download action to bring in any missed orders during the downtime.