Cin7 incident

Help Website Login Issue

Minor Resolved

Cin7 experienced a minor incident on June 30, 2026 affecting Cin7 Omni (Omni: Help Center), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 02:18 AM UTC
Resolved
Jun 30, 2026, 03:22 AM UTC
Duration
1h 4m
Detected by Pingoru
Jun 30, 2026, 02:18 AM UTC

Affected components

Cin7 Omni (Omni: Help Center)

Update timeline

  1. investigating Jun 30, 2026, 02:18 AM UTC

    We are currently investigating an issue with the login process on our Omni Help Website. Users attempting to log in to view their support tickets are currently being incorrectly redirected to the main Cin7 website.

  2. identified Jun 30, 2026, 02:56 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 30, 2026, 03:09 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 30, 2026, 03:22 AM UTC

    This incident has been resolved.