Cin7 incident

Advanced Sales Order: Timeout Errors During Pick and Invoice Authorization

Minor Resolved

Cin7 experienced a minor incident on September 13, 2026 affecting Cin7 Core (Core: Cloud (dearsystems.com)), lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 10:50 PM UTC
Resolved
Sep 14, 2026, 02:16 AM UTC
Duration
3h 26m
Detected by Pingoru
Sep 13, 2026, 10:50 PM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

Update timeline

  1. investigating Sep 13, 2026, 10:50 PM UTC

    We are currently investigating this incident.

  2. identified Sep 13, 2026, 11:59 PM UTC

    We are continuing to work on a fix for this incident.

  3. identified Sep 14, 2026, 01:13 AM UTC

    A fix is in deployment for Cin7 Core to address the ongoing issues.

  4. monitoring Sep 14, 2026, 01:42 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved Sep 14, 2026, 02:16 AM UTC

    This incident has been resolved.