Cin7 incident

Reports - Server Error in '/' Application

Minor Resolved

Cin7 experienced a minor incident on July 26, 2026 affecting Cin7 Core (Core: Cloud (dearsystems.com)), lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 11:05 AM UTC
Resolved
Jul 26, 2026, 02:24 PM UTC
Duration
3h 18m
Detected by Pingoru
Jul 26, 2026, 11:05 AM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

Update timeline

  1. investigating Jul 26, 2026, 11:05 AM UTC

    Users are unable to generate Reports, with the report failing and returning a generic [ASP.NET](http://ASP.NET) "Server Error in '/' Application" runtime error.

  2. identified Jul 26, 2026, 11:31 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 26, 2026, 12:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 26, 2026, 02:24 PM UTC

    This incident has been resolved.