Cin7 incident

Email delivery failure - Cin7 Core

Minor

Resolved after 15 hours 7 minutes, affecting Cin7 Core (Core: Cloud (dearsystems.com)) and Cin7 Core (Core: B2B Portal), on October 21, 2026.

monitoring Oct 21, 2026, 03:07 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)

investigating Oct 21, 2026, 12:36 AM UTC

We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.
monitoring Oct 21, 2026, 03:07 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Oct 21, 2026, 03:44 PM UTC

This incident has been resolved.

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