Cin7 incident

Email Delivery Delays in Omni

Notice Resolved

Cin7 experienced a notice incident on September 29, 2026 affecting Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com)), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 08:40 PM UTC
Resolved
Oct 01, 2026, 01:11 AM UTC
Duration
1d 4h
Detected by Pingoru
Sep 29, 2026, 08:40 PM UTC

Affected components

Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))

Update timeline

  1. investigating Sep 29, 2026, 08:40 PM UTC

    We are currently investigating an issue where outbound emails from Omni are delayed and remaining in a "sending" state.

  2. identified Sep 29, 2026, 09:51 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 30, 2026, 02:23 AM UTC

    We have applied a temporary fix restoring most outbound email delivery. New emails are sending normally, but any previously failed emails will need to be resent manually. We are still working with a third-party provider to resolve this for custom domains and will provide another update once a permanent fix is in place.

  4. monitoring Sep 30, 2026, 03:37 PM UTC

    The third-party provider has implemented a fix, and email services have now been restored. New outbound emails should be sending normally, including for custom domains. We are closely monitoring the service to ensure everything continues to work as expected.

  5. resolved Oct 01, 2026, 01:11 AM UTC

    This incident has been resolved.