Cin7 incident

Core Passkey Login Unavailable

Minor Resolved

Cin7 experienced a minor incident on September 20, 2026 affecting Cin7 Core (Core: Cloud (dearsystems.com)) and Cin7 Core (Core: B2B Portal) and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 09:57 PM UTC
Resolved
Sep 23, 2026, 04:42 AM UTC
Duration
2d 6h
Detected by Pingoru
Sep 20, 2026, 09:57 PM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)

Update timeline

  1. investigating Sep 20, 2026, 09:57 PM UTC

    We are investigating an issue where the Passkey login option is not appearing. Users without an alternate authenticator setup are currently unable to log in.

  2. investigating Sep 20, 2026, 11:54 PM UTC

    We are continuing to work on a fix for the Passkey login issue. In the meantime, using an alternative browser like Microsoft Edge appears to resolve the issue for some users. We will provide another update as soon as we have more progress.

  3. identified Sep 21, 2026, 12:43 AM UTC

    We are continuing to work on a fix for this incident.

  4. monitoring Sep 21, 2026, 11:14 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved Sep 23, 2026, 04:42 AM UTC

    This incident has been resolved.