Cin7 Outage History
Cin7 is up right nowPingoru has recorded 39 incidents for Cin7: 39 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 382 of 720 (53%) |
| May 2026 | 5 | 219 of 744 (29%) |
| June 2026 | 11 | 341 of 720 (47%) |
| July 2026 | 3 | 105 of 744 (14%) |
| August 2026 | 2 | 43 of 744 (6%) |
| September 2026 | 11 | 389 of 720 (54%) |
| October 2026 | 5 | 159 of 580 (27%) |
Incidents, newest first
Notice June 14, 2026 B2B Portal is failing to load. 1d 17h Cin7 Core (Core: B2B Portal)
Started Jun 14, 2026, 09:27 AM UTC· resolved Jun 16, 2026, 03:12 AM UTC
- investigating Jun 14, 2026, 09:27 AM UTC
Users are reporting that the B2B Portal is failing to load and eventually displays a **"This site can't be reached"** error.
- monitoring Jun 14, 2026, 01:12 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 16, 2026, 03:12 AM UTC
This incident has been resolved.
Minor June 8, 2026 Servers are busy error 3h 25m Cin7 Core (Core: Cloud (dearsystems.com))
Started Jun 08, 2026, 12:18 AM UTC· resolved Jun 08, 2026, 03:44 AM UTC
- investigating Jun 08, 2026, 12:18 AM UTC
We are investigating intermittent reports of "Our Servers are busy at the moment" errors in Cin7 Core.
- monitoring Jun 08, 2026, 01:55 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 08, 2026, 03:44 AM UTC
This incident has been resolved.
Minor June 4, 2026 Reports Module - Reports Stuck on "Initializing", Become Unavailable, or Fail to Export 10d 5h Cin7 Core (Core: Cloud (dearsystems.com))
Started Jun 04, 2026, 03:29 AM UTC· resolved Jun 14, 2026, 09:18 AM UTC
- investigating Jun 04, 2026, 03:29 AM UTC
We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.
- monitoring Jun 04, 2026, 05:08 AM UTC
We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.
- monitoring Jun 05, 2026, 04:04 AM UTC
We are continuing to monitor the incident.
Major June 2, 2026 Cin7 Core: Customers using our legacy Stripe integration are seeing an error when processing payments 3h 15m Cin7 Core (Core: 3rd Party Integrations)
Started Jun 02, 2026, 07:55 PM UTC· resolved Jun 02, 2026, 11:10 PM UTC
- investigating Jun 02, 2026, 07:55 PM UTC
Customers get an "Invalid Stripe API version". This is permissions related and we are working with Stripe to resolve it.
- monitoring Jun 02, 2026, 09:06 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 02, 2026, 11:10 PM UTC
This incident has been resolved.
Minor June 1, 2026 Cin7 Core: Legacy Stripe Integration is no longer visible for some customers 8h 47m Cin7 Core (Core: 3rd Party Integrations)
Started Jun 01, 2026, 11:25 PM UTC· resolved Jun 02, 2026, 08:13 AM UTC
- investigating Jun 01, 2026, 11:25 PM UTC
We are currently investigating this incident.
- monitoring Jun 02, 2026, 06:46 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 02, 2026, 08:13 AM UTC
This incident has been resolved.
Minor June 1, 2026 Cin7 Core: Cin7 Pay Errors impacting some customers 5h 27m Cin7 Core (Core: 3rd Party Integrations)
Started Jun 01, 2026, 08:47 PM UTC· resolved Jun 02, 2026, 02:14 AM UTC
- investigating Jun 01, 2026, 08:47 PM UTC
Some Cin7 Pay merchants using Core may experience errors when accessing embedded payment components or processing payments directly within the Sales module. Payments initiated through document templates (quotes, orders, invoices) and the B2B Portal continue to process normally. We have escalated the issue to Stripe, who is actively working on a resolution. We will provide updates as they become available.
- identified Jun 01, 2026, 09:21 PM UTC
We are continuing to work on a fix for this incident with our payment partner Stripe. This incident is also impacting new sign-ups and payments from document templates.
- monitoring Jun 01, 2026, 11:05 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 02, 2026, 02:14 AM UTC
This incident has been resolved.
Minor May 28, 2026 Cin7 Core: Email Delivery Failure 4d 22h Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com)), 3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API), Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal) and 19 more
Started May 28, 2026, 08:47 PM UTC· resolved Jun 02, 2026, 07:29 PM UTC
- investigating May 28, 2026, 08:47 PM UTC
We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.
- monitoring May 29, 2026, 12:38 AM UTC
We have implemented a fix and are currently monitoring the result. Emails should now start sending again.
- monitoring May 31, 2026, 09:30 PM UTC
While the fix has ensured that emails are flowing normally, "send from/reply to" custom domains will not work until a further fix is implemented. Meanwhile, in order to send emails currently, you need to change your [Send emails from settings](https://help.core.cin7.com/hc/en-us/articles/9034490726415-Introduction-to-document-and-email-templates#heading-7). This will change the **From** field to a Cin7/Dear email address; 1. Select **Settings** from the main menu, then **General settings**. 2. Go to the **Organization** section. 3. Look for setting **Send emails from** and select an available option: * Company's billing contact (sent from the system) * Currently logged-in user (sent from the system) We apologize for any inconvenience and will update here when this issue is fully resolved.
- identified May 31, 2026, 09:53 PM UTC
We are continuing to work on a fix for enabling customers to use the send from functionality.
- resolved Jun 02, 2026, 07:29 PM UTC
We have implemented a fix and have confirmed that email delivery and send from / reply to functionality is now fully restored. Thank you for your patience while we worked on this.
Minor May 27, 2026 Cin7 Core customers integrating Avalara and Xero are getting the error "Tax rule Exempt Sales is not applicable for sales" when authorizing sale orders 5d 22h Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal), Cin7 Core (Core: Warehouse Management (WMS)), Cin7 Core (Core: Point of Sale (POS)) and 5 more
Started May 27, 2026, 09:41 PM UTC· resolved Jun 02, 2026, 07:52 PM UTC
- identified May 27, 2026, 09:41 PM UTC
A fix is being worked on for this issue.
- identified May 27, 2026, 09:49 PM UTC
As a temporary workaround, please update the tax type on the **“Exempt Sale”** rule to **“Tax on Sales.”** To help prevent this setting from reverting before the fix is released, we recommend reducing the frequency of Xero syncs where possible. If auto-sync is enabled, consider temporarily disabling it and using manual syncs only. Please note that running a sync may reset the tax type setting. If this occurs, you’ll need to reapply the change before creating any additional sales orders.
- identified May 28, 2026, 12:09 PM UTC
We are continuing to work on a fix for this incident.
- identified May 31, 2026, 09:40 PM UTC
We are continuing to work on a fix for this issue.; Meanwhile there is a workaround for customers where the tax type can be changed to "Tax on Sales" and by reducing the frequency of syncs with Xero, ideally via manual sync at longer intervals to avoid the tax type being over-ridden by Xero
- monitoring Jun 01, 2026, 01:14 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 02, 2026, 07:52 PM UTC
This incident has been resolved.
Minor May 22, 2026 OMNI: Missing information from B2B orders 34m Cin7 Omni (Omni: B2B Portal)
Started May 22, 2026, 01:55 AM UTC· resolved May 22, 2026, 02:29 AM UTC
- investigating May 22, 2026, 01:55 AM UTC
We are investigating an issue where customer first and last names are missing from the delivery address on B2B orders.
- resolved May 22, 2026, 02:29 AM UTC
This incident has been resolved.
Minor May 14, 2026 Product listing error - Magento 4d 4h Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal), Cin7 Core (Core: Warehouse Management (WMS)), Cin7 Core (Core: Point of Sale (POS)) and 5 more
Started May 14, 2026, 02:36 AM UTC· resolved May 18, 2026, 07:25 AM UTC
- investigating May 14, 2026, 02:36 AM UTC
We are investigating technical errors affecting product listings for Magento. Users may see 'runtime' or 'index out of bounds' errors during the listing process. Our team is working on a fix
- identified May 15, 2026, 08:08 AM UTC
We’ve completed work on a fix for this issue, and it is scheduled to be included in this weekend’s release.
- resolved May 18, 2026, 07:25 AM UTC
This incident has been resolved.
Minor May 13, 2026 Product Listing Failure – Magento & Amazon Seller 19h 36m Cin7 Core (Core: 3rd Party Integrations)
Started May 13, 2026, 04:00 AM UTC· resolved May 13, 2026, 11:36 PM UTC
- identified May 13, 2026, 04:00 AM UTC
Customers are currently unable to list products to Magento and Amazon Seller from the integration screen due to the following runtime error: "Could not load file or assembly 'Ben.Demystifier, Version=0.4.0.0, Culture=neutral, PublicKeyToken=a6d206e05440431a' or one of its dependencies. The system cannot find the file specified."
- monitoring May 13, 2026, 10:01 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 13, 2026, 11:36 PM UTC
This incident has been resolved.
Minor April 13, 2026 Cin7 Core: Issue with Email-based Two factor authentication (2FA) specifically related to Microsoft email domains 17d 21h Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal), Cin7 Core (Core: Warehouse Management (WMS)), Cin7 Core (Core: Point of Sale (POS)) and 4 more
Started Apr 13, 2026, 01:50 AM UTC· resolved Apr 30, 2026, 11:47 PM UTC
- investigating Apr 13, 2026, 01:50 AM UTC
Some Core users are unable to log in via 2FA using email; please contact Support for a manual reset to use the Authenticator app instead.
- investigating Apr 14, 2026, 08:14 AM UTC
We are currently investigating this incident.
- identified Apr 14, 2026, 11:13 PM UTC
We are still working on a fix and we recommend not using @[hotmail.com](http://hotmail.com) or [live.com](http://live.com) as alternative email addresses at this time.
- identified Apr 15, 2026, 07:39 AM UTC
We’ve recently been advised that Microsoft has placed restrictions on our emails due to spam-related concerns. As a result, authentication and email delivery involving Microsoft domains such as [hotmail.com](http://hotmail.com), [live.com](http://live.com), [outlook.com](http://outlook.com), and variants are likely to be temporarily unreliable or blocked. We would not recommend using Microsoft 365 SSO either right now, as it could lead to ongoing login and verification issues for our users. In the meantime, we recommend either: * Using Google authenticator, Microsoft Authenticator or Authy app for login security, or * Switching to a different email domain other than Microsoft domains for your alternative email We understand this isn’t ideal, and we’re continuing to monitor and work on this to restore 2FA services to normal.
- identified Apr 17, 2026, 08:58 AM UTC
We’re continuing to actively work on the issue affecting email delivery and authentication for Microsoft domains (e.g. [hotmail.com](http://hotmail.com), [live.com](http://live.com), [outlook.com](http://outlook.com)). At this stage, there hasn’t been a significant change, and users may still experience issues with receiving authentication codes or using Microsoft 365 SSO. As a reminder, we recommend using an authenticator app (such as Google Authenticator, or Authy) for login security, or using a non-Microsoft email address for your alternative email where possible. We understand the ongoing impact this is having and appreciate your patience while we work towards a resolution. We’ll share further updates as soon as we have more progress.
- identified Apr 29, 2026, 04:31 AM UTC
We have discovered that customers are not able to send emails to Microsoft email domains e.g. outlook.com, live.com, hotmail.com, [msn.com](http://msn.com). We are working with Microsoft to resolve this.
Minor April 11, 2026 Cin7 Core: We have discovered that Microsoft emails are not sending via Cin7 Core 19d 20h Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal), Cin7 Core (Core: Warehouse Management (WMS)), Cin7 Core (Core: Point of Sale (POS)) and 4 more
Started Apr 11, 2026, 03:30 AM UTC· resolved Apr 30, 2026, 11:47 PM UTC
- investigating Apr 11, 2026, 03:30 AM UTC
Microsoft emails, such as hotmail.com, outlook.com, [live.com](http://live.com) and [msn.com](http://msn.com) are not sending via Cin7 Core. This applies to any type of email, including new user invites, purchase orders, invoices and any other document that is being sent to a Microsoft email domain. We are working with Microsoft to correct this.
- identified Apr 29, 2026, 04:11 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Apr 30, 2026, 01:51 PM UTC
We’ve reconfigured our email application, and emails sent to Microsoft domains (e.g. Hotmail, Outlook, Live) should now be delivering successfully. As part of this temporary workaround, the FROM email address will appear as a Cin7 domain instead of your usual sender. We’re continuing to work on restoring full functionality and will share further updates as soon as we have them.