Cin7 incident

Xero & QBO Manual Sync Delays

Major Resolved

Cin7 experienced a major incident on September 3, 2026 affecting Cin7 Core (Core: 3rd Party Integrations), lasting 22h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 12:58 AM UTC
Resolved
Sep 03, 2026, 11:17 PM UTC
Duration
22h 19m
Detected by Pingoru
Sep 03, 2026, 12:58 AM UTC

Affected components

Cin7 Core (Core: 3rd Party Integrations)

Update timeline

  1. investigating Sep 03, 2026, 12:58 AM UTC

    We are currently investigating an issue where manual syncs for QuickBooks Online (QBO) and Xero may appear stuck on "Starting synchronisation" or fail to complete. Our engineering team is actively working on a resolution.

  2. identified Sep 03, 2026, 02:10 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 03, 2026, 02:36 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 03, 2026, 11:17 PM UTC

    This incident has been resolved.