Channable Outage History

Shopify has identified the issue and rolled out a mitigation. We are seeing recovery of order synchronization and processing of import jobs. We will keep monitoring until full recovery of processes.

We have implemented a mitigation and are working through our backlog of background jobs. Imports, Channel exports and other jobs are being processed.

A fix has been implemented and we are monitoring the results.

The issue that was causing the import jobs has been determined to be fixed. We have been made aware of an additional issue which is preventing projects using the image editor from working correctly. Affected projects will also show a red 'Failed' marker in the Channable tool. We have identified the cause of this issue as well and are working on deploying a fix. Any affected export jobs will be rerun automatically once we have determined the issue is fixed.

The issue affecting the exports using the image editor has been confirmed to be fixed. All affected import and export jobs have been resubmitted and will be retried by our system shortly.

Restarted affected services and we will monitor. Missed orders or offer updates will be picked up, although with a slight delay. Any delayed exports or imports will continue to run again.

Since January 20th, we have observed a reduction in performance for our Shopify order connections, occasionally resulting in the error message 'Unable to claim inventory' during order creation. Shopify is aware of this issue and is actively working on a solution. We have implemented measures to addressing this issue by increasing retries on order creation, to mitigate the impact. For any failed orders, the current workaround is to manually resend the Shopify order within our platform. We are monitoring the situation closely and will provide updates on this page as the situation evolves. Please note: This incident is isolated and does not affect any of our other integrations.

Cloudflare has reported that a fix has been implemented for the outage, and we can confirm that the performance of the affected infrastructure has significantly improved. We are still monitoring the situation to conclude whether the effect on Channable's infrastructure has fully been resolved.

The issue was identified and our expected solution is having a positive effect on the recovery of the system. We are actively monitoring while the system recovers.

A fix has been implemented and we are monitoring the results.

Google is rolling out a fix, projects relying on the Google Spreadsheet importer are no longer blocked. We will continue to monitor the status.

The image downloader is experiencing heavy load. We have applied performance improvements but it will take more time for us to fully catch up with the backlog. In the meantime, this might temporarily cause a `NOT DOWNLOADED YET` error to be shown for new images that we have not downloaded before.

We are continuing to monitor for any further issues.

For a small number of projects, a small number of product image files have been causing problems. A temporary fix has been implemented, causing us to mark images that are affected by the problem to appear as `NOT AVAILABLE`. The items causing problems can be omitted by editing your Image Generation Safety settings in the feed, or you can choose to wait for the problem to be fully resolved.

A fix has been deployed and we are making progress towards our backlog. We expect to have caught up in a few more hours.