Channable incident
Problems with processing Shopify imports and orders
Channable experienced a minor incident on June 3, 2026 affecting Shopify and Returns and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 01:34 PM UTC
We are experiencing issues with Shopify imports and order processing. Shopify has acknowledge an incident on their end: https://www.shopifystatus.com/ We are investigating what the exact impact of this incident is on our integration and will update once we know more.
- identified Jun 03, 2026, 01:57 PM UTC
The issues we are seeing are related to the Shopify incident linked below. Shopify imports will not succeed and order synchronization can not succeed while this is ongoing.
- monitoring Jun 03, 2026, 03:01 PM UTC
Shopify has identified the issue and rolled out a mitigation. We are seeing recovery of order synchronization and processing of import jobs. We will keep monitoring until full recovery of processes.
- resolved Jun 03, 2026, 03:20 PM UTC
The issue has improved and Shopify order sync and stock updates are largely processing again. No action required: Any orders that failed during the incident have been or are being automatically re-sent by us.