Channable incident

Returns for several Mirakl platforms is not performing accordingly

Notice Resolved View vendor source →

Channable experienced a notice incident on December 3, 2025 affecting Returns, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 08:37 AM UTC
Resolved
Dec 03, 2025, 10:05 AM UTC
Duration
1h 27m
Detected by Pingoru
Dec 03, 2025, 08:37 AM UTC

Affected components

Returns

Update timeline

  1. investigating Dec 03, 2025, 08:37 AM UTC

    We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.

  2. investigating Dec 03, 2025, 08:54 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 03, 2025, 10:05 AM UTC

    We have determined what caused the problem and changed our internal logic for handling Returns for the different Mirakl platforms. The system is now quicker and more robust. Handling of returns will continue and works as expected. Other features were fully unaffected.