Channable incident

Delay in background processing

Minor Ongoing View vendor source →

Channable is currently experiencing a minor incident affecting Shopify and Other and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 08:44 AM UTC
Resolved
Ongoing
Duration
● 1h 29m
Detected by Pingoru
May 12, 2026, 08:44 AM UTC

Affected components

ShopifyOtherAdsMarketplacesInsights & AnalyticsCreative suite (Dynamic Image Editor)Comparison Shopping Service (CSS)

Update timeline

  1. investigating May 12, 2026, 08:44 AM UTC

    We have identified an issue with background processing that started around 2:15 EST. We are investigating the cause.

  2. investigating May 12, 2026, 08:49 AM UTC

    We are continuing to investigate this issue.

  3. identified May 12, 2026, 09:04 AM UTC

    We have identified the cause and are working on mitigating the issue. Until the this mitigation is in place background jobs will continue processing with delays.

  4. monitoring May 12, 2026, 09:32 AM UTC

    We have implemented a mitigation and are working through our backlog of background jobs. Imports, Channel exports and other jobs are being processed.