Channable experienced a major incident on May 12, 2026 affecting Shopify and Other and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 08:44 AM UTC
We have identified an issue with background processing that started around 2:15 EST. We are investigating the cause.
- investigating May 12, 2026, 08:49 AM UTC
We are continuing to investigate this issue.
- identified May 12, 2026, 09:04 AM UTC
We have identified the cause and are working on mitigating the issue. Until the this mitigation is in place background jobs will continue processing with delays.
- monitoring May 12, 2026, 09:32 AM UTC
We have implemented a mitigation and are working through our backlog of background jobs. Imports, Channel exports and other jobs are being processed.
- resolved May 12, 2026, 10:41 AM UTC
This issue has been resolved. We are working through our backlog of background jobs at a normal pace again.