Channable experienced a major incident on March 4, 2026 affecting Shopify and Other and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 04, 2026, 01:56 PM UTC
We have identified an issue which is causing some import jobs to fail to run. Affected jobs will show a red 'Failed' marker in the Channable tool. We have identified a likely cause of the issue and are working on a fix. Any affected import or export jobs will be rerun automatically once we have determined the issue is fixed.
- monitoring Mar 04, 2026, 02:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 04, 2026, 02:53 PM UTC
The issue that was causing the import jobs has been determined to be fixed. We have been made aware of an additional issue which is preventing projects using the image editor from working correctly. Affected projects will also show a red 'Failed' marker in the Channable tool. We have identified the cause of this issue as well and are working on deploying a fix. Any affected export jobs will be rerun automatically once we have determined the issue is fixed.
- monitoring Mar 04, 2026, 03:25 PM UTC
The issue affecting the exports using the image editor has been confirmed to be fixed. All affected import and export jobs have been resubmitted and will be retried by our system shortly.
- resolved Mar 04, 2026, 04:26 PM UTC
This incident has been resolved.