Channable incident

Image downloader experiencing reduced throughput due to high load

Major Resolved View vendor source →

Channable experienced a major incident on August 14, 2025 affecting Creative suite (Dynamic Image Editor), lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 04:19 PM UTC
Resolved
Aug 16, 2025, 08:32 AM UTC
Duration
1d 16h
Detected by Pingoru
Aug 14, 2025, 04:19 PM UTC

Affected components

Creative suite (Dynamic Image Editor)

Update timeline

  1. monitoring Aug 14, 2025, 04:19 PM UTC

    The image downloader is experiencing heavy load. We have applied performance improvements but it will take more time for us to fully catch up with the backlog. In the meantime, this might temporarily cause a `NOT DOWNLOADED YET` error to be shown for new images that we have not downloaded before.

  2. monitoring Aug 15, 2025, 09:11 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 16, 2025, 08:32 AM UTC

    This incident has been resolved.