Channable incident
Problems with feed imports originating from Google
Channable experienced a notice incident on August 26, 2025 affecting Channable tool, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 06:46 AM UTC
We are currently investigating this issue.
- investigating Aug 26, 2025, 07:15 AM UTC
We are seeing an high backlog of failed imports that originate from the 'docs.google.com' domain. Because of this, other systems got backed up too. We are actively working on unclogging the backlog and getting systems operational again. The systems surrounding orders are unaffected.
- investigating Aug 26, 2025, 07:19 AM UTC
While we work to resolve the blockade, we were forced to pause our jobs system. So no importers or exporters are running at the moment, everything remains queued for now.
- identified Aug 26, 2025, 08:24 AM UTC
The jobs system is unpaused. All projects not in scope of the problem are unblocked and are running again. All projects relying on a Google Spreadsheet importer are still being blocked.
- monitoring Aug 26, 2025, 02:22 PM UTC
Google is rolling out a fix, projects relying on the Google Spreadsheet importer are no longer blocked. We will continue to monitor the status.
- resolved Aug 27, 2025, 07:56 AM UTC
After monitoring for a while we concluded that the problems have been resolved and systems are back to normal operation.