- Detected by Pingoru
- Apr 21, 2026, 03:18 PM UTC
- Resolved
- Apr 21, 2026, 05:19 PM UTC
- Duration
- 2h 1m
Affected: JetTon Games (JETTON)Toncoin (TON)Tether USD (TON) (USDTTON)
Timeline · 2 updates
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investigating Apr 21, 2026, 03:18 PM UTC
Hello! Since 14:35 UTC, we're having some issues with processing TON and tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Apr 21, 2026, 05:19 PM UTC
Hey! As you might remember, today, between 14:35 and 17:15 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:21 AM UTC
- Resolved
- Apr 21, 2026, 09:53 AM UTC
- Duration
- 31m
Affected: JetTon Games (JETTON)Toncoin (TON)Tether USD (TON) (USDTTON)
Timeline · 2 updates
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investigating Apr 21, 2026, 09:21 AM UTC
Hello! Since 09:00 UTC, we've been experiencing issues with recognizing TON and tokens deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
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resolved Apr 21, 2026, 09:53 AM UTC
Hey! As you might remember, today, between 09:00 and 09:40 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 09:49 AM UTC
- Resolved
- Apr 20, 2026, 10:26 AM UTC
- Duration
- 37m
Affected: Toncoin (TON)Tether USD (TON) (USDTTON)
Timeline · 2 updates
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investigating Apr 20, 2026, 09:49 AM UTC
Hello! Today from 9:35 UTC, we are experiencing temporary delays with TON tokens payouts processing. As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution. We will get back to you with an update as soon as we get any news from the team.
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resolved Apr 20, 2026, 10:26 AM UTC
Today from 9:35 to 10:20 UTC we were experiencing delays with TON tokens payouts processing. We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know. We sincerely apologize for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 09:42 PM UTC
- Resolved
- Apr 20, 2026, 12:38 AM UTC
- Duration
- 2h 55m
Affected: Exchange Processing
Timeline · 3 updates
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identified Apr 19, 2026, 09:42 PM UTC
Hello! Since 21:30 UTC, we have been experiencing delays with processing of exchanges. This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information. Thank you for your patience and understanding!
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identified Apr 19, 2026, 10:58 PM UTC
Hey! Today, between 21:30 and 22:50 UTC, we experienced some delays with exchanges processing. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
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resolved Apr 20, 2026, 12:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 11:12 AM UTC
- Resolved
- Apr 16, 2026, 11:51 AM UTC
- Duration
- 39m
Affected: Exchange Processing
Timeline · 2 updates
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investigating Apr 16, 2026, 11:12 AM UTC
Hello! Since 10:50 UTC, we have been experiencing some issues with processing of exchanges. This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information. Thank you for your patience and understanding!
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resolved Apr 16, 2026, 11:51 AM UTC
Hey! Today, between 10:50 and 11:50 UTC, we experienced some delays with exchanges processing. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:07 PM UTC
- Resolved
- Apr 15, 2026, 01:28 PM UTC
- Duration
- 21m
Affected: Bitcoin (BTC)
Timeline · 2 updates
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investigating Apr 15, 2026, 01:07 PM UTC
Hello! We’re currently experiencing some temporary delays with BTC exchanges, starting from 12:40 UTC, due to a delay in the latest block on the network. This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal. You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed. Thanks for your understanding!
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resolved Apr 15, 2026, 01:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 08:41 PM UTC
- Resolved
- Apr 09, 2026, 09:30 PM UTC
- Duration
- 49m
Affected: WithdrawalsTether (TRC20) (USDTTRC20)
Timeline · 2 updates
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investigating Apr 09, 2026, 08:41 PM UTC
Hello! Since 20:15 UTC, we're having some issues with processing USDTTRC20 payouts and partner rewards. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you as soon as possible. Thanks for hanging in there!
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resolved Apr 09, 2026, 09:30 PM UTC
Hey! Just a heads-up — today, between 20:15 and 21:30 UTC, we had some delays with processing USDTTRC20 payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 02:26 PM UTC
- Resolved
- Apr 08, 2026, 10:46 PM UTC
- Duration
- 8h 19m
Affected: Withdrawals
Timeline · 2 updates
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investigating Apr 08, 2026, 02:26 PM UTC
Hello! Since 14:11 UTC, we're having some issues with processing payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Apr 08, 2026, 10:46 PM UTC
Hey! Just a heads-up — today, between 14:11 UTC and 22:00 UTC, we had some delays with processing payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 06:02 PM UTC
- Resolved
- Apr 03, 2026, 09:10 PM UTC
- Duration
- 3h 7m
Affected: WithdrawalsExchange ProcessingTether (ERC20) (USDTERC20)USD Coin (USDC)
Timeline · 2 updates
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identified Apr 03, 2026, 06:02 PM UTC
Hello! Since 17:50 UTC, we're having some issues with processing ETH tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Apr 03, 2026, 09:10 PM UTC
Hey! Just a heads-up — today, between 17:50 and 18:50 UTC, we had some delays with processing ETH tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 02:30 PM UTC
- Resolved
- Apr 03, 2026, 03:05 PM UTC
- Duration
- 35m
Affected: Tether (TRC20) (USDTTRC20)TRON (TRX)
Timeline · 2 updates
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investigating Apr 03, 2026, 02:30 PM UTC
Hello! Since 14:00 UTC, we're having some issues with processing TRX and TRC-20 tokens payouts Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you as soon as possible. Thanks for hanging in there!
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resolved Apr 03, 2026, 03:05 PM UTC
Hey! Just a heads-up — today, between 14:00 and 15:00 UTC, we had some delays with processing TRX and TRC-20 tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 02:20 PM UTC
- Resolved
- Mar 31, 2026, 02:43 PM UTC
- Duration
- 23m
Affected: Litecoin (LTC)
Timeline · 2 updates
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investigating Mar 31, 2026, 02:20 PM UTC
Hello! Since 14:10 UTC, we're having some issues with processing LTC payouts and partner rewards. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you as soon as possible. Thanks for hanging in there!
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resolved Mar 31, 2026, 02:43 PM UTC
Hey! Just a heads-up — today, between 14:10 and 14:40 UTC, we had some delays with processing LTC payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 11:23 AM UTC
- Resolved
- Mar 27, 2026, 11:56 AM UTC
- Duration
- 32m
Affected: Ethereum (Base) (ETHBASE)
Timeline · 2 updates
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investigating Mar 27, 2026, 11:23 AM UTC
Hello! Since 11:01 UTC, we're having some issues with processing ETHBASE and BASE tokens payouts Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Mar 27, 2026, 11:56 AM UTC
Hey! Just a heads-up — today, between 11:01 and 11:50 UTC, we had some delays with processing ETHBASE and BASE tokens payouts Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 03:18 PM UTC
- Resolved
- Mar 25, 2026, 03:55 PM UTC
- Duration
- 37m
Affected: Tether (ERC20) (USDTERC20)
Timeline · 2 updates
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investigating Mar 25, 2026, 03:18 PM UTC
Hello! Since 15:10 UTC, we're having some issues with processing ETH tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Mar 25, 2026, 03:55 PM UTC
Hey! Just a heads-up — today, between 15:10 and 15:50 UTC, we had some delays with processing ETH tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:25 AM UTC
- Resolved
- Mar 24, 2026, 11:56 AM UTC
- Duration
- 31m
Timeline · 2 updates
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investigating Mar 24, 2026, 11:25 AM UTC
Hello! Since 11:10 UTC, we're having some issues with processing ETH and tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Mar 24, 2026, 11:56 AM UTC
Hey! Just a heads-up — today, between 11:10 and 11:50 UTC, we had some delays with processing ETH and tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 08:32 AM UTC
- Resolved
- Mar 26, 2026, 08:46 AM UTC
- Duration
- 8d
Affected: Kaspa (KAS)
Timeline · 2 updates
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investigating Mar 18, 2026, 08:32 AM UTC
Hello! Since 8 UTC, we've been experiencing issues with recognizing user deposits for KAS exchanges. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible!
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resolved Mar 26, 2026, 08:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 10:57 PM UTC
- Resolved
- Mar 16, 2026, 11:07 PM UTC
- Duration
- 9m
Timeline · 2 updates
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investigating Mar 16, 2026, 10:57 PM UTC
Hello! From 21:50 UTC we’re experiencing some temporary delays with BTC exchanges, due to a delay in the latest block on the network. This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal. You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
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resolved Mar 16, 2026, 11:07 PM UTC
Today, from 21:50 to 23:02 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know. We sincerely apologize for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Mar 14, 2026, 06:37 PM UTC
- Resolved
- Mar 14, 2026, 08:18 PM UTC
- Duration
- 1h 40m
Affected: Exchange ProcessingInjective (ERC20) (INJERC20)Linear Finance (ERC20) (LINAERC20)
Timeline · 3 updates
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identified Mar 14, 2026, 06:37 PM UTC
Hello! Since 18:15 UTC, we're having some issues with processing ERC20 tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you in several hours. Thanks for hanging in there!
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monitoring Mar 14, 2026, 07:19 PM UTC
Thank you for waiting. The issue that caused this incident has been resolved and all the new exchanges are being processed as usual! At the moment we are still working on few stuck orders, but the majority is processed. If your exchange is still stuck, please let us know via support channels.
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resolved Mar 14, 2026, 08:18 PM UTC
Just a heads-up — today, between 18:15 and 20:10 UTC, we had some delays with processing ERC20 tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 02:04 PM UTC
- Resolved
- Mar 11, 2026, 03:30 PM UTC
- Duration
- 1h 26m
Timeline · 2 updates
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investigating Mar 11, 2026, 02:04 PM UTC
Hello! Since 14:00 UTC, we're having some issues with processing BSC and tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you in several hours. Thanks for hanging in there!
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resolved Mar 11, 2026, 03:30 PM UTC
Hey! Just a heads-up — today, between 14:00 and 15:20 UTC, we had some delays with processing BSC and tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 04:09 PM UTC
- Resolved
- Mar 10, 2026, 04:15 PM UTC
- Duration
- 6m
Timeline · 2 updates
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investigating Mar 10, 2026, 04:09 PM UTC
Hello! Since 15:30 UTC, we're having some issues with processing USDTTRC20 payouts and partner rewards. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you as soon as possilbe. Thanks for hanging in there!
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resolved Mar 10, 2026, 04:15 PM UTC
Hey! Just a heads-up — today, between 15:30 and 16:15 UTC, we had some delays with processing USDTTRC20 payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 12:12 PM UTC
- Resolved
- Mar 10, 2026, 12:24 PM UTC
- Duration
- 12m
Affected: Deposits
Timeline · 2 updates
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investigating Mar 10, 2026, 12:12 PM UTC
Hello! Since 12:00 UTC we are experiencing delays with processing exchanges on the confirmation stage. As a result, users may notice that there is no status change from "confirming" on the exchange page. Our team is aware of the issue and is already on it. We will notify you ASAP once the issue is resolved. We apologize for the inconvenience caused.
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resolved Mar 10, 2026, 12:24 PM UTC
Just a heads-up — today, between 12:00 and 12:20 UTC, we had some delays with processing of exchanges on the confirmation stage. Good news though — the issue has been sorted, and all the affected exchanges have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 07:26 PM UTC
- Resolved
- Mar 06, 2026, 08:44 PM UTC
- Duration
- 1h 17m
Affected: Exchange Processing
Timeline · 2 updates
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identified Mar 06, 2026, 07:26 PM UTC
Hello! Since 19:10 UTC, we're having delays with processing USDTMATIC payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Mar 06, 2026, 08:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 06:40 PM UTC
- Resolved
- Mar 05, 2026, 08:26 PM UTC
- Duration
- 1h 46m
Affected: Aptos (APT)
Timeline · 2 updates
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investigating Mar 05, 2026, 06:40 PM UTC
Hello! Since 17:43 UTC, we're having some issues with processing APT payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you once the issue is resolved. Thanks for hanging in there!
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resolved Mar 05, 2026, 08:26 PM UTC
Hey! Just a heads-up — today, between 17:43 and 20:26 UTC, we had some delays with processing APT payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 09:15 PM UTC
- Resolved
- Mar 04, 2026, 09:47 PM UTC
- Duration
- 31m
Timeline · 2 updates
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investigating Mar 04, 2026, 09:15 PM UTC
Hello! Since 21:10 UTC, we're having some issues with processing XMR payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Approximate fixing time is 20 minutes We apologize for any inconvenience caused.
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resolved Mar 04, 2026, 09:47 PM UTC
Just a heads-up — today, between 21:10 and 21:45 UTC, we had some issues with processing XMR payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 06:37 PM UTC
- Resolved
- Mar 04, 2026, 07:52 PM UTC
- Duration
- 1h 14m
Timeline · 2 updates
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investigating Mar 04, 2026, 06:37 PM UTC
Hello! Since 18:30 UTC, we're having some issues with processing XMR payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
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resolved Mar 04, 2026, 07:52 PM UTC
Hey! Just a heads-up — today, between 18:30 and 19:50 UTC, we had some delays with processing XMR payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2026, 11:08 AM UTC
- Resolved
- Mar 01, 2026, 11:26 AM UTC
- Duration
- 18m
Affected: Exchange Processing
Timeline · 2 updates
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investigating Mar 01, 2026, 11:08 AM UTC
Hello! Since 10:56 UTC, we're having some issues with processing BNBBSC and tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you in several hours. Thanks for hanging in there!
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resolved Mar 01, 2026, 11:26 AM UTC
Hey! Just a heads-up — today, between 10:56 and 11:20 UTC, we had some delays with processing BNBBSC and tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Read the full incident report →
