ChangeNOW incident
We are experiencing issues with TON exchanges processing
Resolved after 2 hours 24 minutes, affecting Tether USD (TON) (USDTTON) and Gram (ex Ton/TonCoin) (TON), on July 13, 2026.
Hey! Just a heads-up — today, between 10:30 and 13:35 UTC, we experienced some issues with processing TON and TON tokens exchanges. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
Affected components
Update timeline
- investigating Jul 13, 2026, 11:11 AM UTC
Hello! Since 10:30 UTC, we've been experiencing some issues with processing TON and TON tokens exchanges. This means that you might see the status stuck on 'awaiting deposit' or 'sending to you' on the exchange page. Our tech team is already looking into it and working on a fix. We'll keep you updated and let you know as soon as we have more info, which should be in about several hours.
- resolved Jul 13, 2026, 01:36 PM UTC
Hey! Just a heads-up — today, between 10:30 and 13:35 UTC, we experienced some issues with processing TON and TON tokens exchanges. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
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