We are experiencing delays with processing Assethub payouts

Update timeline

1. investigating Aug 22, 2026, 01:00 PM UTC

   Hello team! Since 11:42 UTC, we have been experiencing some delays with processing Assethub payouts. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.

2. investigating Aug 22, 2026, 01:39 PM UTC

   Interim update — since 11:42 UTC we have been experiencing some delays with processing payouts and deposits from Assethub. At the moment, exchanges may get stuck in the "confirming” or “sending” status. Our technical team is still investigating the root cause of the issue and working on a solution. We will keep you updated and let you know as soon as we have more information.

3. resolved Aug 22, 2026, 01:59 PM UTC

   Hey team! Today, between 11:42 UTC and 13:57 UTC, we experienced delays with processing Assethub exchanges and payouts. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!